Privacy Policy

Depending on how you interact with our Website, we may collect the following information.

Information You Provide Directly

When you submit information through our Website, we may collect:

• Name
• Email address
• Phone number
• Appointment or booking requests
• Service inquiries
• Provider or stylist preferences
• Messages or questions submitted through forms
• Marketing preferences and opt-ins
• Photos or other files you voluntarily upload
• Any other information you voluntarily provide through the Website

Providing this information is voluntary, but we may not be able to respond to your request or provide certain Website features without it.

Information Collected Automatically

When you visit or interact with our Website, certain information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Pages visited
• Website interactions
• Date and time of access
• Referring website or URL
• Approximate geographic location
• Cookie and similar technology information

Information collected through our Website may be used to:

• Respond to inquiries and appointment requests
• Help facilitate appointment scheduling
• Communicate with you about services you have requested
• Respond to customer service questions
• Provide information about our services
• Send marketing communications where permitted and with applicable consent
• Operate and maintain our Website
• Analyze Website traffic, usage, and performance
• Improve our Website and customer experience
• Maintain the security and integrity of our Website
• Comply with applicable legal obligations

Pagoda does not use personal information submitted through Client Websites to independently market unrelated Pagoda products or services to end users.

HC Studio is responsible for its customer relationships and determines how personal information submitted through its Website is used for its business purposes.

Pagoda acts primarily as a technology service provider and data processor on behalf of HC Studio. We process personal information as necessary to provide, operate, secure, and maintain our platform and to comply with applicable legal obligations.

In limited circumstances, Pagoda acts as a data controller for purposes related to platform operations, security, compliance, and product improvement.

Pagoda also uses aggregated, anonymized, or de-identified information to improve its software, automation systems, analytics tools, and AI-powered features.

If you provide your phone number or email address through our Website, we may use that information to respond to your inquiry or communicate with you regarding the services you requested.

Communications may include:

• Responses to Website inquiries
• Appointment-related communications
• Customer support messages
• Follow-up communications
• Information about requested services

These communications may be sent directly by HC Studio or through technology service providers such as Pagoda.

Some communications may be generated, assisted, or delivered using automated technologies.

If you provide your phone number through our Website and provide the appropriate consent, HC Studio may send you text messages related to your inquiry, appointments, services, or other interactions with HC Studio.

Where you have separately consented to receive marketing communications, we may also send promotional messages regarding services, offers, promotions, or other HC Studio news.

Marketing consent is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

Where applicable, you may opt out of marketing text messages by replying STOP. You may reply HELP for assistance.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the applicable email.

HC Studio may use automated or AI-assisted technologies provided by Pagoda or other service providers to help respond to inquiries and provide customer service.

These technologies may assist with activities such as:

• Responding to Website inquiries
• Providing information about services
• Answering common questions
• Helping identify appointment availability
• Assisting with appointment requests
• Following up with prospective or existing customers

These technologies are used to support HC Studio's customer service and operations.

Our Website may use cookies, pixels, analytics technologies, and similar tools to:

• Operate Website functionality
• Remember preferences
• Understand Website traffic
• Analyze how visitors interact with the Website
• Improve Website performance and user experience
• Measure marketing performance
• Support advertising or retargeting activities, where applicable

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain Website functionality.

We do not sell personal information collected through our Website for money.

We may share personal information with service providers when reasonably necessary to operate the Website and provide the services described in this Privacy Policy.

These may include:

• Pagoda and other website technology providers
• Website hosting and infrastructure providers
• Email and SMS communication providers
• Analytics and performance monitoring providers
• Marketing and advertising providers
• Integrated booking or customer management systems
• Professional advisors
• Government authorities or regulators where required by law

Service providers are permitted to process information as necessary to provide their services, subject to applicable contractual and legal requirements.

We may also disclose information where reasonably necessary to comply with applicable law, protect our legal rights, prevent fraud, investigate security incidents, or protect the safety and security of our Website and users.

We retain personal information collected through our Website for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain customer communications
• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Maintain Website and system security

Retention periods may vary depending on the nature of the information and applicable legal requirements.

HC Studio, Pagoda, and our other service providers use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Withdraw certain previously provided consent
• Exercise other privacy rights available under applicable law

To submit a privacy request, please contact HC Studio using the contact information below.

We may need to verify your identity before completing certain requests.

Our Website may contain links to third-party websites, social media platforms, booking systems, or other online services.

These third parties may have their own privacy policies and practices. HC Studio is not responsible for the privacy practices of third-party websites or services that we do not control.

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our Website, technology, business practices, or legal requirements.

Any updates will be posted with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

HC Studio
30 Station St, Brookline, MA 02445
Email: office@hcstudioinc.com
Phone: (617) 713-3636
Website: https://hcstudioinc.com